FAQ's

What are reed diffusers and how do they work ? TOP

Reed diffusers are the hottest trend right now in home fragrancing ! Rattan reeds are inserted into a glass bottle or glass jar of scented diffuser oil.

Each rattan reed contains about 20 "channels" that run the entire length of the reed. Much like "mini-straws", these channels "suck" the oil to the top of the reeds. The scent is then naturally dispersed into the air through evaporation- leaving your home smelling wonderful !

Unlike candles, reed diffusers are flame free and do not require any heat. They disperse scent into the air naturally. No flame means no soot and more importantly, no risk of fire ! This makes reed diffusers safer for your home, office, classroom, etc.

Are your reeds bamboo or rattan ? TOP

Our reeds are premium quality RATTAN reeds. There is a lot of misinformation on the web about reeds. Reeds are not bamboo. Perhaps people confuse rattan reeds with bamboo as rattan reeds look somewhat similar to bamboo skewers. However, bamboo reeds or chutes would not work as they do not contain the channels for the oils to wick (travel) up. Bamboo contains "nodes" which block liquid from wicking (traveling) up and scenting the air.

I keep entering my credit card info and it keeps getting rejected. Why ? TOP

Indigo Reed Diffusers accepts Visa, Mastercard and Discover cards. It is my guess that you are attempting to use American Express which we do not directly accept. However, if during checkout you select Paypal as your payment option, you can pay through Paypal using American Express.

Can I re-use my reeds ? TOP

No. Once reeds have been used for a certain scent, you cannot use them for another scent. The scent that is already absorbed into your reeds will mix with the new scent and could produce undesirable scent combinations.

You should use new reeds when you switch to a new scent, if the reeds become completely saturated, or if they become clogged with dust. After prolonged use and complete saturation of the reeds, the channels can become slightly clogged. Simply replace with new reeds to get the scent rolling again !

I didn't like a scent. Can I return it ? TOP

Due to the nature of our products, we do not accept returns unless we have shipped you the wrong item. We will also allow return in the event of a damaged order. Please retain the damaged merchandise for carrier inspection and shipment back to us. All damage claims must be received by us within 24 hours of receipt of package.

How long do reed diffusers last ? TOP

That is a difficult question. There are many factors that contribute to how long the oils last. Fans, humidity, air conditioning, heating, closed doors, open doors, dehumidifiers, etc. However, as a general rule of thumb, our 4 oz. diffuser oils will last for approximately 3-4 months and our 8 oz. diffuser oils will last for approximately 6-8 months.

Do you ship to (Insert Country Here) ? TOP

Indigo Reed Diffusers ships only to the United States at this time.

How much of the diffuser oil do I put into my glass bottle ? TOP

Some suggest halfway and others suggest 3/4 full. We suggest filling your glass bottle 3/4 of the way full. That's how we have them in our own houses.

Can I dilute the oil with water ? TOP

No. Oil and water do not mix. You'll end up with warped reeds and uneven wicking. Our reed diffuser oils are specially blended for easy wicking. There is no need to mix them or dilute them with anything.

How often should I flip the reeds ? TOP

Whenever you notice the scent fading a bit or want an extra burst of fragrance. In our home, we flip the reeds about once per week.

Can you tell me what is in your base ? TOP

As we have spent thousands of dollars researching and developing this base, we do not disclose it's specific ingredients. We can tell you that it does not contain alcohols or harsh chemical solvents such as DPG.

How often should I replace the reeds ? TOP

Replace the reeds after they permanently stop diffusing. Over time, reeds can become clogged with dust. Before replacing, flip them. This usually starts the scenting process all over again. If this doesn't work, your reeds are probably clogged with dust or overly saturated and in need of replacement.

What should I do if the bottle is not empty but the scent doesn't seem to be diffusing ? TOP

Flip the reeds over in the bottle exposing the "wet" ends to the air. If the reeds have permanenetly stopped diffusing (due to clogging with dust for example) then simply replace them with new reeds.

How many reeds should I put in my bottle ? TOP

It is a matter of preference really. More reeds diffuse more scent. We usually put between 6 and 10 reeds in a bottle.

Does your reed diffuser oil base contain DPG or alcohol ? TOP

No ! We are quite proud of our base too ! Yes, allow us to toot our own horn here for a minute ! The MAJORITY of those selling reed diffusers use a base that is made up primarily of alcohol, Dipropylene Glycol (DPG) or a combination of both. Alcohol is highly flammable ! It also evaporates into the air very quickly and you go through your oils a lot faster that way. That's a sneaky little way to get you to have to more frequently buy more oils from them.

Dipropylene Glycol (often referred to as DPG) is a dilutent used in perfumery. DPG is thicker than water and although it is effective for thinning out fragrance oils, it can clog up your reeds.

Our reed diffuser base contains NO ALCOHOL and NO DPG. This is why we very strongly believe that we offer the best !

If you want a real eye opener, e-mail or phone other suppliers and ask if thier bases contain DPG or any forms of alcohol. You will find the results very interesting !

What are the safety recommendations for reed diffusers ? TOP

Do not ingest oils. Use caution when filling your bottles with oil or flipping your reeds as oils can damage some surfaces. Do not light reeds. Be careful not to tip over the diffuser. Use caution when utilizing diffusers around small children and/or pets.

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IndigoReedDiffusers.com is a division of AromaStorm Inc. Reed diffusers, reed diffuser refill oils and reed diffuser reeds. Just step into our online reed diffuser store to find the highest quality reed diffusers and reed diffuser refills. Our reed diffuser refill oils are made in the USA from the highest quality ingredients. Our reed diffuser oil refills are strong and long lasting.
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